Case study
Gestor Happy
A high-availability environment for WhatsApp messaging management software.
About the client
Instant messaging management
WhatsApp is an instant voice and text messaging app that also lets users send images, documents and videos and make free calls over the internet.
In that context, GestorHappy gives companies that run customer service over WhatsApp a competitive edge. The software was built to support a scalable business and adapts to each customer's needs.
The product offers solutions that help companies manage the app in a simple, smart and effective way. With little effort and intuitive use, it brings meaningful changes to the organization's day-to-day customer service.
The challenge
An automated customer service system
GestorHappy serves customers in Brazil and abroad, and it already had an automated customer service system up and running that worked well.
The challenge was the rapid growth of the market and of technological innovation, which required an IT environment that could keep pace.
The solution
Exclusivity, innovation and security
AWS became the company's main partner, with resources that enable fast, advantageous growth.
Amid technological change and an uncertain landscape, AWS offers the most modern solutions for developing the project. Its mission is to deliver exclusivity, innovation and security through a highly recommended platform that avoids points of failure. Continuous improvement of results and meaningful enhancements are part of the partnership's plan.
AWS services used
Results
An environment tailored to its needs
GestorHappy's environment was built with these AWS services:
- Amazon EC2 across multiple Availability Zones (Multi-AZ), with high availability
- Elastic Load Balancing
- Amazon S3, for storage
- AWS Systems Manager
- Amazon GuardDuty
- Amazon CloudFront
- AWS WAF
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